Frequently Asked Questions

Where do you ship from?
We ship orders from multiple locations. Your order may be dispatched from the location best suited to fulfill it.

Are the products you sell legal?
Yes. Everything we sell is legal and is offered in accordance with applicable laws and regulations. We verify the exact compounds

Do you offer refunds?
Yes. If there is a problem with your order—for example, if an item arrives damaged, is incorrect, or does not arrive—we can arrange a refund where appropriate.

Do all products come with tracking?
No. Tracking is not available for certain products. If tracking is available for your order, the relevant tracking information will be provided where applicable.

What if my order doesn’t arrive?
If your order does not arrive, please contact us with your order details. We will look into the issue and can arrange a refund.

How long does shipping take?
Delivery times can vary depending on the product, destination, and dispatch location. Usually it takes less than a week.

Will my order arrive in one package?
Not necessarily. Because we ship from multiple locations, items from the same order may sometimes be dispatched separately. 1fe-lsd is shipped from the Netherlands, everything else is shipped from our warehouse in Germany

Can I change my shipping address after ordering?
Please contact us as soon as possible if you need to change your address. We cannot guarantee that changes can be made once an order has been processed or shipped.

What happens if I receive the wrong item?
Contact us with your order details and information about the issue. We will review the situation and work with you on an appropriate resolution, including a refund where applicable.

What if my item arrives damaged?
Please contact us and provide details of the damage. Where appropriate, we can arrange a refund or another suitable resolution.

Can I cancel my order?
If you would like to cancel an order, contact us as soon as possible. Whether cancellation is possible may depend on whether the order has already been processed or dispatched.

How can I contact customer support?
If you have a question or an issue with an order, contact our customer support team with your order number and a description of the issue so we can assist you.

Why don’t some products have tracking?
Tracking availability varies by product and shipping method. Certain products are sent using services that do not provide tracking, so tracking information may not be available for every order.

Can I get tracking added to an order that doesn’t include it?
Not always. Some products are only available with shipping methods that do not provide tracking.

What should I do if my tracking information doesn’t update?
If tracking is available but hasn’t updated for some time, contact us with your order details and we can help investigate the status of the shipment.

Do you ship internationally?
We ship EU wide.

Are there any restrictions on where you can ship?
Certain products or destinations may have shipping restrictions. We only ship products where doing so is legally permitted.

What information should I provide when contacting support?
Including your order number, the email used for your purchase, and a brief description of the issue will help us resolve your request as quickly as possible.

How is the purity of your chemicals verified?
All of our Chemicals are 100% lab-confirmed for purity, and we test each batch before it is made available for sale. This batch-by-batch testing helps ensure that our products meet our stated quality and purity standards.

Do you test every batch?
Yes. Each batch of our Chemicals is tested to verify its purity before being sold. You can view each lab test on the product page.